Frequently Asked Questions
Everything you need to know about your Moroccanoil experience.
What makes Moroccanoil products unique compared to other hair care brands?
All Moroccanoil products are infused with high-quality, antioxidant-rich argan oil. Our proprietary formulas are designed to provide unparalleled smoothness, manageability, and shine while improving the long-term health of your hair and skin.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What is your return policy for opened products?
We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it within 30 days of purchase for a full refund, provided that at least 50% of the product remains in the original bottle.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping fees and delivery times vary by destination and will be calculated automatically at checkout based on your location.
Are Moroccanoil products sulfate-free and color-safe?
Yes, the majority of our shampoos and conditioners are sulfate-free, phosphate-free, and paraben-free. They are specifically formulated to be gentle on color-treated hair and will not strip or fade your professional color.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Afterpay for interest-free installments.